Charter of Care
Your rights and our professional responsibilities - clearly stated.
Client Bill of Rights
- Dignity & Respect - You are treated with respect at all times.
- Informed Consent - You receive clear information and consent before care or decisions.
- ASL & Barrier-Free Communication - Communication is accessible (including ASL when needed).
- Privacy - Your personal and health information is kept confidential.
- Autonomy - Your choices and independence are supported where safe and appropriate.
Director's Professional Rights
- Safe Workspace - Zero tolerance for abuse or unsafe conditions.
- Scope Protection - Care and advocacy within HSCPOA-defined PSW scope.
- Clinical Referral Authority - Referral to EMS, physician, or other services when clinically indicated.
- Record Integrity - Accurate, secure documentation of care and advocacy.
- Defined Availability - Clear operating hours and boundaries for sustainability of care.